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    The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
    • The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
    • The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
    The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
    35.00
    By Marie Miyashiro

    Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide.
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    About the Author:

    Marie R. Miyashiro is the founder and president of Elucity Network, Inc., an empathy-based consulting and training firm. She has consulted with Fortune 500 companies, small businesses, nonprofits, universities, and government agencies in the United States and Asia. She lives in Tucson, Arizona.

    Jerry Colonna is a certified professional coach helping clients make changes to their careers to improve their performance and satisfaction. He is a former venture capitalist, cofounded Flatiron Partners, and is a former partner with J.P. Morgan Partners, the private-equity arm of J.P. Morgan Chase. He was named to "Upside Magazine" s list of the 100 Most Influential People of the New Economy. He lives in Port Washington, New York.

    Industry Reviews

    "The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." - PEGGY MILFORD, former CEO, US West Business Resources

    "The Empathy Factor should be required reading for any manager or supervisor." - BILL MOORE, Senior Vice President,Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard

    Table of Contents (provided by the Publisher. All Rights Reserved):

    Dedicationp. ix
    Acknowledgmentsp. xi
    Forewordp. xv
    Understanding Empathy and Needs-Based Awareness 
    Introducing the Third Dimension and integrated Clarity“p. 3
    Capitalizing on the Human Elementp. 21
    Basic Principles of Nonviolent Communicationp. 41
    Applying Needs-Based Awareness to the Workplacep. 85
    Making Empathy Actionable 
    How to Increase Self-Productivityp. 131
    How to lncrease Interpersonal Productivityp. 143
    How to Increase Team or Organizational Productivityp. 171
    Needs-Based Decision-Making Toolsp. 187
    Transforming Our Workplaces 
    Healing Workplace Anger, Guilt, Fear, and Shamep. 199
    Connecting With People Who Stretch Our Skillsp. 211
    lmplications for the Future of Workplacesp. 221
    Appendices 
    Feelings Inventory for the Workplacep. 229
    Needs Inventory for the Workplacep. 230
    The Four Steps of the Integrated Clarity“ Frameworkp. 231
    Integrated Clarity“ Six Universal Organizational Needsp. 232
    10 Minutes to Clarity“ Organizational Needs Assessmentp. 233
    Notesp. 237
    Bibliographyp. 243
    Resourcesp. 247
    Contributors to This Bookp. 249
    Indexp. 253
    About Nonviolent Communicationp. 263
    About PuddleDancer Pressp. 264
    About the Center for Nonviolent Communicationp. 265
    Trade Books From PuddleDancer Pressp. 266
    Trade Booklets From PuddleDancer Pressp. 267
    About the Authorp. 269

     

    Product Details:

    ISBN: 9781892005250
    ISBN-10: 1892005255
    Audience: Professional
    Format: Paperback
    Language: English
    Number Of Pages: 256
    Published: 1st October 2011
    Publisher: Puddle Dancer Press
    Country of Publication: US
    Dimensions (cm): 22.23 x 15.24  x 1.91
    Weight (kg): 0.43

     

    • Find Happiness, Purpose & Connection

      By Practicing

      The Power Of Empathy

      Find A Group
    • Hello & Welcome!

      With ten years experience leading teams and five years working as an Intuitive Healer & Kinesiologist, I now inspire people to find happiness, purpose and connection by practicing the power of empathy.

       

      I do this by facilitating Empathy Groups, teaching Compassionate Communication workshops and offering 1-1 Coaching Sessions.

      Read More About Me
    • "Empathy is the ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation."

      Cambridge Dictionary

    • How Empathy Can Help You

      Have you ever had the experience of someone really being there for you? Listening intently, being present with your sharing, not going into their own story or judging you?

       

      If so, then you already know how powerful and healing this experience is. When we are truly empathised with, the emotional pain that we are in lightens and often disappears completely.

       

      Every good professional who works in a caring role, practices empathy. Every good businessperson or leader, who understands that they need to connect with their client or team before making a request, practices empathy.

       

      And when you truly care about someone, your natural state is to drop into empathy with them.

       

      As humans we are born to connect. But somewhere along the way, we have lost our way. We have isolated ourselves into our houses (especially in urban areas) and only connect with others when we have to. We have to pay someone to get the empathy we need. And in that session, we don't learn how to offer empathy to others, because the focus is still on us and our pain.

       

      How Do We Fix This?

       

      By coming together and learning how to practice real empathy.

       

      By receiving empathy - we feel grateful and at peace from having so many needs met - being heard, acknowledged, connected with others, support and clarity.

       

      By offering empathy - we feel happy that we have helped someone. Our need to contribute is met and we find a sense of purpose in life. It puts our own pain into perspective and allows us to feel less alone in the world.

       

      This is the joy of giving.

       

      So simple, but so powerful.

       

      This formula has the power to change you, your community and the world.

       

      Imagine if we could receive empathy everywhere we went... what a better place the world would be!

       

      It is time to get core empathy skills out from the traditional roles of healer, counsellor, teacher, nurse, social worker, carer etc and spread these skills more widely in the community.

    • "Giving is receiving. When our attention is on giving and joining with others, fear is removed and we accept healing for ourselves."

      Gerald G. Jampolsky, M.D.

    • Offerings

      Below are just some of the ways that I wish to contribute by sharing empathy and compassionate communication training with the world.

      Empathy Groups - Held Fortnightly

      A safe, supportive space where we come together for 1 hour to be heard, understood, connect with others and practice giving and receiving empathy.

      Click here to read more.

      From Conflict to Connection - 3 Day Training

      Learn core empathy skills plus all you need to know to create harmonious connections with others. Based upon the work of the late, great Psychologist, Marshall Rosenberg , PhD and his process - Nonviolent Communication (NVC).

      Click here to read more.

      1-1 Coaching Session

      Receive empathy, understanding, guidance, support, healing and powerful exercises and tools specifically tailored to your needs and situation.

      Click here to read more.

      NVC Bookstore

      Australia's leading online bookstore stocking a wide variety of Nonviolent Communication (NVC) written material. NVC is a powerful communication tool developed by the late American Psychologist Marshall Rosenberg, PhD.

      Click here to browse titles.

    • Praise

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    • "The only thing that ever needs to be healed is the sense of separation."

      Rev. Deborah Johnson

    • Find An Empathy Group

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