About the Author:

Marie R. Miyashiro is the founder and president of Elucity Network, Inc., an empathy-based consulting and training firm. She has consulted with Fortune 500 companies, small businesses, nonprofits, universities, and government agencies in the United States and Asia. She lives in Tucson, Arizona.

Jerry Colonna is a certified professional coach helping clients make changes to their careers to improve their performance and satisfaction. He is a former venture capitalist, cofounded Flatiron Partners, and is a former partner with J.P. Morgan Partners, the private-equity arm of J.P. Morgan Chase. He was named to "Upside Magazine" s list of the 100 Most Influential People of the New Economy. He lives in Port Washington, New York.

Industry Reviews

"The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." - PEGGY MILFORD, former CEO, US West Business Resources

"The Empathy Factor should be required reading for any manager or supervisor." - BILL MOORE, Senior Vice President,Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard

Dedication	p. ix
Acknowledgments	p. xi
Foreword	p. xv
Understanding Empathy and Needs-Based Awareness
Introducing the Third Dimension and integrated Clarity“	p. 3
Capitalizing on the Human Element	p. 21
Basic Principles of Nonviolent Communication	p. 41
Applying Needs-Based Awareness to the Workplace	p. 85
Making Empathy Actionable
How to Increase Self-Productivity	p. 131
How to lncrease Interpersonal Productivity	p. 143
How to Increase Team or Organizational Productivity	p. 171
Needs-Based Decision-Making Tools	p. 187
Transforming Our Workplaces
Healing Workplace Anger, Guilt, Fear, and Shame	p. 199
Connecting With People Who Stretch Our Skills	p. 211
lmplications for the Future of Workplaces	p. 221
Appendices
Feelings Inventory for the Workplace	p. 229
Needs Inventory for the Workplace	p. 230
The Four Steps of the Integrated Clarity“ Framework	p. 231
Integrated Clarity“ Six Universal Organizational Needs	p. 232
10 Minutes to Clarity“ Organizational Needs Assessment	p. 233
Notes	p. 237
Bibliography	p. 243
Resources	p. 247
Contributors to This Book	p. 249
Index	p. 253
About Nonviolent Communication	p. 263
About PuddleDancer Press	p. 264
About the Center for Nonviolent Communication	p. 265
Trade Books From PuddleDancer Press	p. 266
Trade Booklets From PuddleDancer Press	p. 267
About the Author	p. 269

Product Details:

ISBN: 9781892005250
ISBN-10: 1892005255
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 256
Published: 1st October 2011
Publisher: Puddle Dancer Press
Country of Publication: US
Dimensions (cm): 22.23 x 15.24 x 1.91
Weight (kg): 0.43

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