About the Author:
Marie R. Miyashiro is the founder and president of Elucity Network, Inc., an empathy-based consulting and training firm. She has consulted with Fortune 500 companies, small businesses, nonprofits, universities, and government agencies in the United States and Asia. She lives in Tucson, Arizona.
Jerry Colonna is a certified professional coach helping clients make changes to their careers to improve their performance and satisfaction. He is a former venture capitalist, cofounded Flatiron Partners, and is a former partner with J.P. Morgan Partners, the private-equity arm of J.P. Morgan Chase. He was named to "Upside Magazine" s list of the 100 Most Influential People of the New Economy. He lives in Port Washington, New York.
"The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." - PEGGY MILFORD, former CEO, US West Business Resources
"The Empathy Factor should be required reading for any manager or supervisor." - BILL MOORE, Senior Vice President,Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard
Table of Contents (provided by the Publisher. All Rights Reserved):
Dedication | p. ix |
Acknowledgments | p. xi |
Foreword | p. xv |
Understanding Empathy and Needs-Based Awareness | |
Introducing the Third Dimension and integrated Clarity“ | p. 3 |
Capitalizing on the Human Element | p. 21 |
Basic Principles of Nonviolent Communication | p. 41 |
Applying Needs-Based Awareness to the Workplace | p. 85 |
Making Empathy Actionable | |
How to Increase Self-Productivity | p. 131 |
How to lncrease Interpersonal Productivity | p. 143 |
How to Increase Team or Organizational Productivity | p. 171 |
Needs-Based Decision-Making Tools | p. 187 |
Transforming Our Workplaces | |
Healing Workplace Anger, Guilt, Fear, and Shame | p. 199 |
Connecting With People Who Stretch Our Skills | p. 211 |
lmplications for the Future of Workplaces | p. 221 |
Appendices | |
Feelings Inventory for the Workplace | p. 229 |
Needs Inventory for the Workplace | p. 230 |
The Four Steps of the Integrated Clarity“ Framework | p. 231 |
Integrated Clarity“ Six Universal Organizational Needs | p. 232 |
10 Minutes to Clarity“ Organizational Needs Assessment | p. 233 |
Notes | p. 237 |
Bibliography | p. 243 |
Resources | p. 247 |
Contributors to This Book | p. 249 |
Index | p. 253 |
About Nonviolent Communication | p. 263 |
About PuddleDancer Press | p. 264 |
About the Center for Nonviolent Communication | p. 265 |
Trade Books From PuddleDancer Press | p. 266 |
Trade Booklets From PuddleDancer Press | p. 267 |
About the Author | p. 269 |
Product Details:
ISBN: 9781892005250
ISBN-10: 1892005255
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 256
Published: 1st October 2011
Publisher: Puddle Dancer Press
Country of Publication: US
Dimensions (cm): 22.23 x 15.24 x 1.91
Weight (kg): 0.43