How to use the principles of Nonviolent Communication in a professional way.
By Liv Larsson
Nowadays people expect to be treated well when they go to the dentist, the supermarket or when they are connecting with their IT-support. If they are not they might turn to someone else the next time they need that service or product.
Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one. This book clarifies how you can be professional and human at the same time.
The author claims that it is only when you are truly human that you can be professional. Communication tools for many different kinds of situations. Support in dealing with ”difficult people” or challenging dilemmas. Plenty of useful ideas that can be implemented directly. And much more...
ISBN: 9789187489563 ISBN-10: 9187489562 Audience: General Format: Paperback Language: English Number Of Pages: 172 Published: 13th August 2017 Publisher: Friare LIV Konsult Dimensions (cm): 22.9 x 15.2 x 1.0 Weight (kg): 0.26
What is Compassionate/Nonviolent Communication?
What is Violent Communication?
If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, racial profiling, blaming, finger pointing, discriminating against others, speaking without listening, criticizing, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people, could indeed be called 'violent communication'.
What is Nonviolent Communication?
Nonviolent Communication is the integration of 4 things:
Consciousness:a set of principles that support living a life of empathy, care, courage, and authenticity
Language: understanding how words contribute to connection or distance
Communication: knowing how to ask for what we want, how to hear others even in disagreement, and how to move toward solutions that work for all
Means of influence: sharing 'power with others' rather than using 'power over others'
Nonviolent Communication serves our desire to do three things:
1: Increase our ability to live with choice, meaning, and connection 2: Connect empathically with self and others to have more satisfying relationships 3: Sharing of resources so everyone is able to benefit
I'm a Certification Candidate with The Center for Nonviolent Communication specialising in helping people create more enriching and vital relationships, resolve long-standing inner conflicts, listen more deeply and express themselves more fully.
Australia's leading online bookstore stocking a wide variety of Compassionate/Nonviolent Communication ('NVC') written material. NVC is a powerful communication tool developed by the late American Psychologist Marshall Rosenberg, PhD.