Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one. This book clarifies how you can be professional and human at the same time.
The author claims that it is only when you are truly human that you can be professional. Communication tools for many different kinds of situations. Support in dealing with ”difficult people” or challenging dilemmas. Plenty of useful ideas that can be implemented directly. And much more...
Number Of Pages: 172
Published: 13th August 2017
Publisher: Friare LIV Konsult
Dimensions (cm): 22.9 x 15.2 x 1.0
Weight (kg): 0.26