The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
By Marie Miyashiro
Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide.
Marie R. Miyashiro is the founder and president of Elucity Network, Inc., an empathy-based consulting and training firm. She has consulted with Fortune 500 companies, small businesses, nonprofits, universities, and government agencies in the United States and Asia. She lives in Tucson, Arizona.
Jerry Colonna is a certified professional coach helping clients make changes to their careers to improve their performance and satisfaction. He is a former venture capitalist, cofounded Flatiron Partners, and is a former partner with J.P. Morgan Partners, the private-equity arm of J.P. Morgan Chase. He was named to "Upside Magazine" s list of the 100 Most Influential People of the New Economy. He lives in Port Washington, New York.
"The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." - PEGGY MILFORD, former CEO, US West Business Resources
"The Empathy Factor should be required reading for any manager or supervisor." - BILL MOORE, Senior Vice President,Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard
Table of Contents (provided by the Publisher. All Rights Reserved):
Understanding Empathy and Needs-Based Awareness
Introducing the Third Dimension and integrated Clarity“
Capitalizing on the Human Element
Basic Principles of Nonviolent Communication
Applying Needs-Based Awareness to the Workplace
Making Empathy Actionable
How to Increase Self-Productivity
How to lncrease Interpersonal Productivity
How to Increase Team or Organizational Productivity
Needs-Based Decision-Making Tools
Transforming Our Workplaces
Healing Workplace Anger, Guilt, Fear, and Shame
Connecting With People Who Stretch Our Skills
lmplications for the Future of Workplaces
Feelings Inventory for the Workplace
Needs Inventory for the Workplace
The Four Steps of the Integrated Clarity“ Framework
Integrated Clarity“ Six Universal Organizational Needs
10 Minutes to Clarity“ Organizational Needs Assessment
Contributors to This Book
About Nonviolent Communication
About PuddleDancer Press
About the Center for Nonviolent Communication
Trade Books From PuddleDancer Press
Trade Booklets From PuddleDancer Press
About the Author
ISBN: 9781892005250 ISBN-10: 1892005255 Audience: Professional Format: Paperback Language: English Number Of Pages: 256 Published: 1st October 2011 Publisher: Puddle Dancer Press Country of Publication: US Dimensions (cm): 22.23 x 15.24 x 1.91 Weight (kg): 0.43
What is Compassionate/Nonviolent Communication?
What is Violent Communication?
If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, racial profiling, blaming, finger pointing, discriminating against others, speaking without listening, criticizing, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people, could indeed be called 'violent communication'.
What is Nonviolent Communication?
Nonviolent Communication is the integration of 4 things:
Consciousness:a set of principles that support living a life of empathy, care, courage, and authenticity
Language: understanding how words contribute to connection or distance
Communication: knowing how to ask for what we want, how to hear others even in disagreement, and how to move toward solutions that work for all
Means of influence: sharing 'power with others' rather than using 'power over others'
Nonviolent Communication serves our desire to do three things:
1: Increase our ability to live with choice, meaning, and connection 2: Connect empathically with self and others to have more satisfying relationships 3: Sharing of resources so everyone is able to benefit
I'm a Certification Candidate with The Center for Nonviolent Communication specialising in helping people create more enriching and vital relationships, resolve long-standing inner conflicts, listen more deeply and express themselves more fully.
Australia's leading online bookstore stocking a wide variety of Compassionate/Nonviolent Communication ('NVC') written material. NVC is a powerful communication tool developed by the late American Psychologist Marshall Rosenberg, PhD.